Terms & Conditions

Rates are:

  • quoted, invoiced and payable in ZAR
  • quoted per apartment per night
  • based on a maximum of:
    • 2 persons per One Bedroom Apartment
    • 4 persons per Two Bedroom Apartment
    • 6 persons per Three Bedroom Apartment
    • 6 persons per Three Bedroom Penthouse
  • inclusive of accommodation, coffee, tea, sugar, milk, bottled water and 14% VAT
  • subject to change without prior notice
  • We recommend a minimum stay of two nights throughout the year

Children Policy

  • Persons from 3 and older are required to occupy their own bed at the applicable rates
  • 0 – 2 Year olds (sharing apartment with adults)
    • are accommodated in a cot at an additional cost
    • this subject to availability of cots
  • Cots can accommodate a maximum of one child per cot
  • Child minding facilities can be requested at an additional cost by prior arrangement

Travel Information – Insurance

We recommend that travel insurance is taken out

Travel Information – Transfers

  • Transfers can be arranged with reservations on request at additional costs
  • All transfers are handled by accredited car hire and charter companies
  • All transfers must be arranged prior to arrival

Payment

  • 25% Deposit will be required within 14 days of reservation being made
  • Balance payment will be required 30 days prior to arrival
  • Full pre-payment will be required at time of booking for reservations made within 30 days of arrival
  • All bank charges are for the guest

Cancellations – Peak Season and Special Event dates

  • Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
  • 50% of fee if cancellation less than 60 days prior to arrival
  • 100% of fee if cancellation less than 30 days prior to arrival

Cancellations – Other Dates

  • Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
  • 25% of fee if cancellation less than 30 days prior to arrival
  • 50% of fee if cancellation less than 15 days prior to arrival
  • 100% of fee if cancellation less than 7 days prior to arrival